Leaks & burst pipes
Water where it shouldn't be? We stop it, find the cause and repair it properly, not just patch it.
Call for a fixed quoteAsk about this
Local plumbing & heating
Leak? Boiler down? We'll be there.
Brightwater is a local plumbing and heating firm. Ring us, tell us what's happening, and you'll have a fixed price before any work starts.
Emergency callouts available. For urgent leaks we aim to attend the same day where we can, and we'll always give you an honest arrival time on the phone.
- Fixed quote first
- No hidden fees
- We tidy up
Fixed quote before we start
We tidy up after ourselves
Quick check
Is it an emergency?
Three quick questions and we'll point you to the fastest way to reach us. Nothing is stored or sent anywhere.
Answer the questions above and our suggestion will appear here. Not sure? Call us. It costs nothing to ask.
What we fix
Six kinds of job, done properly.
These cover most of what we're called out for. Don't see yours? Ring anyway. If it's got a pipe in it, there's a good chance we can help.
Boiler repairs & servicing
Fault-finding, repairs and yearly servicing, so the boiler keeps going when the weather turns.
Servicing: agreed price up frontAsk about this
Heating & radiators
Cold radiators, uneven heat, new radiators, thermostats and controls, sorted so every room warms up.
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Bathrooms
A new toilet or shower, or a full refit. Planned with you and priced in writing before we start.
Written quote before we startAsk about this
Blocked drains & toilets
Slow sinks, blocked toilets and smelly drains cleared, then checked so they stay that way.
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Taps & small jobs
Dripping taps, worn washers, stopcocks, washing machine hook-ups. The small jobs count too.
Small job, small clear priceAsk about this
Not sure which one it is? Describe it to us in your own words. We'll work out what's going on and tell you honestly what it needs.
Call 0117 496 0142Emergency advice
Emergency? Do this first.
Take a breath and work through these in order. It takes a couple of minutes, and it can save your ceiling while you wait for us.
Water leaking?
Burst pipe, overflowing tank, water coming through a ceiling.
- Turn off the water at the stopcock. It's usually under the kitchen sink, or where the mains pipe comes into the house: a cupboard, under the stairs or in the garage. Turn it clockwise until it stops.
- Switch off the boiler and any immersion heater. Then run the cold taps to drain what's left in the pipes.
- Keep away from anything electrical that's wet or dripping. If you can reach the fuse box without standing in water, switch the power off there. If in doubt, stay out and call 999 if anyone is in danger.
- Contain it. Put buckets under drips, move valuables, and take a few photos for your insurer.
- Call us. Tell us what you've done and we'll tell you how soon we can get there.
Turn clockwise to close. Right is tight. If it's stiff, use both hands and steady pressure, not a wrench.
Smell gas?
Do this before anything else, and before calling us.
National Gas Emergency Service. Free, 24 hours.0800 111 999
- No flames, no switches. Don't smoke, strike a match or turn any lights or electrical items on or off.
- Open doors and windows to let the gas out.
- Leave the building and stay outside while you make the call.
- Call 0800 111 999. Once you're safe, ring us about what comes next.
Feeling dizzy, headachy or sick and think it could be carbon monoxide? Get everyone into fresh air and call 999.
Call now0117 496 0142
Water sorted, or as sorted as it'll get? Ring us. We'll ask a few simple questions and tell you how soon we can attend.
How it works
Three steps. No surprises.
Call or message us
Tell us what's happening. We'll ask a few plain questions and, if it's urgent, tell you honestly how soon we can get to you.
Fixed quote before we start
We look at the job, agree a price with you and only begin once you've said yes. That's the price you pay.
We fix it and tidy up
We do the repair, test it, clear up after ourselves and explain what we did in plain English.
Request a callback
Or ring 0117 496 0142 and talk to us now.
Honest pricing
You'll know the price before we pick up a spanner.
Every job is different, so we don't print a price list that wouldn't fit yours. What we can promise is how our quotes work.
- Quote firstWe agree a price with you before any work begins.
- No hidden feesIf there's a call-out charge, we tell you when you book, not on the invoice.
- Extra work needs your yesIf we find something else, we explain it and ask. We don't carry on and hope.
- Parts explainedWe tell you what we're fitting and why, in words you'd use yourself.
How one of our quotes readsSample layout
- The job
- What we'll do, in plain English, and roughly how long it should take.
- Labour
- One fixed figure for the whole job, not a running clock.
- Parts
- Listed, with what each one is for.
- Anything else
- Only if we find it and you say yes.
TotalAgreed before we start
Example: replacing a worn tap washer is usually a short job. A burst pipe behind a wall takes longer. We'll tell you which one you've got, and what it costs, before we start.
Where we work
Your town and the villages around it.
We work locally, so we can get to you quickly and we know the homes, from old terraces to new-builds. Not sure if you're in our patch? Ask when you ring. If you're too far away, we'll say so rather than promise.
- Office
- Mon to Fri, 8am to 6pm
- Saturday
- 8am to 1pm
- Emergencies
- Callouts available. Call and we'll tell you how soon.
Questions
Straight answers.
The things people ask us most. Anything else, just ring.
Call 0117 496 0142How quickly can you come out?
It depends on the day and what we already have booked. For emergencies like a burst pipe we aim to attend the same day where we can, and we'll give you an honest arrival time on the phone rather than a promise we can't keep. Routine jobs are booked for a day that suits you.
Will I get a price before you start?
Yes, every time. We look at the job, agree a fixed price with you and only start once you've said yes. If we find extra work, we stop, explain it and ask before doing anything.
Do you charge a call-out fee?
We'll tell you about any call-out charge when you book, before we set off. It should never be a surprise on the invoice. Just ask when you ring.
What should I do while I wait for you?
Turn the water off at the stopcock, switch off the boiler, and keep away from wet electrics. Our emergency advice has the steps. If you smell gas, leave the building and call 0800 111 999 before anything else.
Do you work on boilers?
We repair and service boilers. If a fault needs a specialist or a manufacturer's part, we'll say so at the start rather than pretend otherwise.
Can you fit a whole bathroom?
Yes, from swapping a toilet to a full refit. We visit, talk through what you want and give you a written quote. Bigger jobs are booked in ahead rather than squeezed in as callouts.
Which areas do you cover?
Your town and the villages around it. If you're not sure, ask when you call. We'll tell you straight. There's a sketch in the areas section.
How do I pay?
We'll agree how and when you pay at the same time as the quote, so there's nothing left to guess at the end.
Request a callback
Leave your number. We'll ring you.
Tell us roughly what's wrong and when suits you. We'll call back, ask a couple of questions and give you a fixed price.
- You send the form. Tell us what's wrong and when suits.
- We ring you back. A couple of questions, then a fixed price.
- You say yes, or no thanks. Either is fine.
Can't wait for a callback? If water is escaping or the boiler's off in the cold, call us straight away. It's quicker.
Call 0117 496 0142Thanks, we'll ring you back.
Emergency? Don't wait for a callback. Turn the water off at the stopcock if you can, then call us now.
Call 0117 496 0142Demo only: nothing was sent.